If you are unsatisfied with your purchase from https://www.rotationtools.cn/ for any reason, you may return or exchange the item(s) within 30 days of receipt in most cases. To request a return or exchange, you can do so via the account used to place the order or contact us by email at support@rotationtools.cn. Please be ready to provide your order number and a brief explanation of the reason for the return or exchange. For returns not related to product quality, the buyer pays return shipping and any original shipping charges are non-refundable. For defective or incorrect items, ROTATION covers return shipping and refunds any original shipping charges paid. Returns are sent to our designated return location in the United States; contact us for return authorization and the correct return address before sending an item back.

I. 30-Day Returns for Non-Quality Reasons

We are committed to ensuring customer satisfaction with their purchases. If you are not satisfied with your purchase, you may be eligible for a return or exchange, subject to the following terms and conditions:

1. You must contact us within 30 days of receiving your order to be eligible for a return or exchange.

2. For returns not related to product quality, the item must be in its original condition, unused, undamaged, and in its original packaging.

3. For returns not related to product quality, please provide a photo showing the item is undamaged and unused. For defective or incorrect items, please provide photos and a description of the issue so we can arrange the return.

4. We reserve the right to deny any return or exchange request that does not meet our requirements.

5. Once your return request is verified and the returned item is inspected, the refund process will be handled by the ROTATION customer service team within 3-5 business days.

6. The refund will be issued to your original payment method within 3-5 business days.

II. Return Policy Exceptions

The following exclusions apply to returns for non-quality reasons. They do not prevent you from contacting us about a defective or incorrect item or exercising any applicable statutory rights:

1. Items purchased under clearance sales.

2. Products that have been opened and cannot be resold.

III. Important Notes

1. For non-quality returns, include all accessories and the original packaging. For defective or incorrect items, contact us for the appropriate return instructions. 

2. For returns not related to product quality, the buyer is responsible for return shipping costs. Any original shipping charges paid are non-refundable.

3. For approved returns not related to product quality, ROTATION refunds the purchase price of the returned item(s). For defective or incorrect items, ROTATION covers return shipping and refunds the purchase price of the returned item(s), together with any original shipping charges paid. Contact support@rotationtools.cn before arranging return shipping so we can provide instructions.

4. For safety reasons, items must not contain oil, gas, or hazardous materials when returned or exchanged.

5. Returns may be rejected if the item does not meet the above requirements.

6. We maintain a database of consumer activity and other information collected during purchases or returns. We use this database to authorize returns and may share it with third parties providing fraud prevention services. 

IV. Limited Warranty

Products sold by https://www.rotationtools.cn/ come with their unique warranty terms, which you can find on the warranty page, packaging label, or instruction manual. We make every effort to ensure our products meet high standards of quality and durability. For any basic technical support needs, please contact us via email at support@rotationtools.cn

This Limited Warranty provided by the manufacturer does not affect the potential statutory warranty rights that may be prescribed by law.